Innovation and new product development is the spring board to new process and product features. We invest substantially in R&D to develop new technologies that will enable us to stay ahead of the curve. Our culture of collaborative engineering and creative thinking helps us in improving our designing, manufacturing and execution abilities. We focus on resource optimisation, process efficiency and cost reduction to discover new avenues for higher productivity.
Knowledge sharing through national / international collaborative platforms and global partnerships help us to access and leverage global best practices. We engage continuously with clients and associates to ensure that our offerings have a superior value proposition.
Intellectual Property Rights (IPR) are instrumental in securing competitive advantages as well as catalysing innovations within the organisation. The protection of intellectual property through patents, trademarks and copyrights help to create value for the organisation and its stakeholders.
Customer Delight - translating customer expectations into customer satisfaction is a result of unending efforts to deliver world-class products and services. Quality processes are derived from a gamut of improvement tools and techniques like Value Stream Mapping, Value Engineering, Kaizen etc., which lead to formulation of operational excellence that at times exceed customer requirements.
We have a well-established customer feedback mechanism which enables us to have regular interactions with our clients. Individual interactions, customer meets and satisfaction surveys are channels to obtain stakeholder response. Prompt analysis is undertaken; corrective measures are implemented and institutionalised for any complaint / feedback received.
Repeat orders are the single most important measure of customer perception. The quantum of repeat orders we receive, demonstrates the high level of customer satisfaction that we are able to maintain.
Customer Health & Safety is a key concern for us. We work to minimise health and safety impact of our products through in-depth R&D and adoption of best practices.
Product labelling is executed as per the relevant codes and necessary specifications. Our electrical & automation products and industrial machinery carry BIS label. Our rubber processing machines exported to EU are marked with the CE label.
In Heavy Engineering business, the product specific documentation is shared with the customer on dispatch of equipment.
Statutory regulations and voluntary codes are abided with respect to products and services. All our units have implemented a structured system to monitor and report compliance to regulatory requirements.