L&T's suite of Engineering Process Service (EPS) is a natural extension of our L&T Technology Services service offerings.
EPS is built on a foundation of process and domain expertise, transforming our customers business into agile business powerhouses with enhancing profitability, based on our superior performance and quality of service.
We provide customized global sourcing solutions to a diverse group of clients / vertical such as automotive, aerospace, industrial products, trucks and off-highway, process engineering, consumer electronics and medical. Our innovative services provides value to each of our customers division such as Marketing, sales, engineering and purchase departments.
Engineering Process Service (EPS) focuses on support services for the core business, which directly improves the bottom line.
To ensure the highest levels of information security we have adhered to ISO 27001 and established a robust information security management system that integrates process, people and technology.
EPS Value Proposition
Cost effective customized solutions:
EPS offers clients tailored solutions that can be scaled up as per specific needs along with a wide variety of business models
Integrated Delivery Model:
Clients have a team of experts at hand to leverage L&T's engineering expertise and deliver timely solutions. Our EPS teams have operating flexibility and hence are more productive. We use global program management systems to improve response time and track customer needs so that they may be serviced in time.
Globally uniform service Delivery and Implementation:
Our well defined SLAs for quality and the standardized quality process translate into minimal turnaround time and consistent service, globally. This is backed by experience and solutions that emerge from expertise and an impressive track record.
Partnering with the Client:
The technical support centre assists and aids clients in several ways. Apart from addressing technical and commercial queries, they also partner with the clients to understand their pain areas better in turn forging long term relationships with them. That is the reason for a high level of customer satisfaction and the reason why close to 85 % of our clients continues to be with us. Clients benefit by reduced costs, increase revenues through cross-sell and up-sell of services, and increased resource utilization and productivity.
Addressing the larger Manufacturing Ecosystem
EPS solutions offered by us not just serve clients, but also includes their clients, vendors and distributors, in essence, the entire manufacturing ecosystem.
The broad Service Offerings under EPS are as follows:
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Detailing out each service offering, Sales Support includes areas such as:
- Bid management and assistance in technical bid preparation
- Sales order management
- Warranty management
- Product configurator services which enables achieving efficiencies of mass customization in lean manufacturing mode across the business processes from inquiry to quote, order acceptance, order amendments, manufacturing and delivery
Engineering and Technical Support includes areas such as:
Customer Support Contact Centres which assists through emails and voice calls
Technical Publications which include installation manuals, operator manuals, assembly instructions, parts catalog, 3D-pdf, service bulletins etc Competitor Product Analysis
Conducting Market Surveys and measuring end user satisfaction through Voice of customer. This process involves identifying the goal of the survey, collecting data, designing the survey, running the survey and post analysis
Drafting services - mechanical CAD services, electrical CAD services
Troubleshooting and resolving problems through remote assistance. This is done via our technical support centre which also looks at sales promotion centre, application engineering and sourcing support.
Engineering Change Management. This refers to the process of controlling and executing a change item which is controlled by a function that assures that the process of product evolution is done smoothly and with proper authorization
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EPS also helps to design, develop and deliver effective computer-based training solutions and e-learning solutions
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And Supply Chain which includes:
Sourcing support which involves sourcing feasibility studies, Supplier identification and evaluation, conducting Supplier audit, pricing, negotiation and component development among other support
- Supplier Support Contact Centres which assists through emails and voice calls
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- Obsolescence Management which involves providing rapid assessment of where and how component obsolescence impacts system supportability